Customer Billing Services

The Customer Billing Services Division of the Financial Services Department is responsible for collecting utility services, assessments, and other fees. Click the links below for details:

Contact Information

Physical Address:
Customer Billing Services Division
Cape Coral City Hall
1015 Cultural Park Blvd
Cape Coral, FL 33990

Office Hours:
7:30 a.m. to 4:30 p.m.
Monday-Friday, excluding City holidays

Service Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Pay by Phone 239-574-7058
Assessments/Impact Fee 239-242-3852
New Construction/Expansion 239-242-3853
Payoff Request Click here for payoff request


After Hours Emergency Number (Main Breaks): 239-242-3400
(Note: No payments for delinquent water service can be made using this number.)

Bill Boyd, Customer and Field Services Manager, bboyd@capecoral.gov
Holly Goyette, Assessment and Billing Manager, hgoyette@capecoral.gov

Set Up or Discontinue Utility Services:

Looking for Information on Cape Coral’s Utility Extension Project (UEP)?
--> View Details on Cape Coral’s Utility Extension Projects

You can help the environment by saving water!
--> See Water Conservation Information


Questions?
Visit the CBS Home Page or call 239-574-7722, Option 3, Option 5